Ahmedabad: The Havmor, a well-known ice cream brand, said in a statement on Friday that a customer, Bhavika Tilwani from Maninagar, who claimed to have found a ‘foreign object’ in an ice cream cone, is refusing to give the said cone for testing and investigation.

In an official statement said, “At Havmor, product quality and consumer trust are at the heart of everything we do. Understanding the seriousness of the matter, our team promptly reached out to the customer to investigate. We have made multiple attempts to connect with the customer and have requested that she provide the said ice cream cone so we may conduct a thorough investigation. Unfortunately, the customer has not yet handed over the sample, which restricts our ability to examine the matter further and determine whether the issue lies with the individual pack or involves any breach in supply chain integrity.”

“We would also like to clarify that a team of food inspectors visited our facility on 14.05.2025 and found it to be in compliance with food safety standards. Contrary to recent media reports, no penalty was imposed. However, an administrative charges of INR 50,000 was levied by the Ahmedabad Municipal Corporation (AMC),” said the company.

The company further said, “With a legacy of over 80 years, we are proud to serve millions of families across the country. Rigorous checks are conducted at every stage of production, and robust hygiene protocols are followed to maintain product integrity.”

The incident occurred on May 13th when Bhavika, who bought ice cream from Mahalaxmi Corner in the Maninagar area of the city, claimed that she found a dead lizard inside a Havmor ice cream. Following this claim, the Ahmedabad Municipal Corporation (AMC) sealed the ice cream parlor. DeshGujarat